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 Location: Hall Grange, Croyden
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 Hours: Relief/Bank hours per week
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 Salary: £14.03 per hour
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 For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.
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 About the role
 We are looking for a warm, organised and professional Receptionist to join our team at MHA. This is a key front-of-house role, providing a friendly and reassuring welcome to residents, visitors and professionals, while supporting the smooth day-to-day running of the home.
 As Receptionist, you will be the first point of contact for visitors and telephone enquiries, helping to create a positive first impression and ensuring enquiries are handled efficiently and courteously. You will also provide administrative support to the Home Manager and Administrator as required.
 What you will do
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 <li>Welcome all visitors courteously, check their identity and establish the reason for their visit.</li>
 <li>Notify the appropriate member of staff of visitors’ arrival and ensure visitors are directed correctly.</li>
 <li>Answer and manage incoming telephone calls in a friendly and professional manner, responding to enquiries or redirecting calls as needed.</li>
 <li>Provide administrative support to the Home Manager and Administrator, including processing documentation.</li>
 <li>Operate office equipment such as computers, photocopiers and other standard office systems.</li>
 <li>Help maintain the security of the home at all times.</li>
 <li>Promote the good reputation of the home through professional conduct and customer service.</li>
 <li>Attend staff and client meetings, training and mandatory courses as required.</li>
 <li>Work in line with MHA policies, including safeguarding, infection prevention, health &amp; safety and equal opportunities.</li>
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 About you
 We are looking for someone who is friendly, calm and confident, with excellent communication and organisational skills.
 You will bring:
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 <li>Telephone and reception experience, or equivalent customer-facing experience.</li>
 <li>Experience of using Microsoft Office or similar IT systems.</li>
 <li>Strong verbal and written communication skills.</li>
 <li>Good organisational skills and attention to detail.</li>
 <li>The ability to multitask and remain calm under pressure.</li>
 <li>A pleasant, professional manner and smart presentation.</li>
 <li>A team-focused approach with the ability to use your own initiative.</li>
 <li>An interest in supporting older people and living out MHA’s values.</li>
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 Why join MHA?
 You will be joining an organisation with strong values and a supportive culture, where every role plays an important part in helping people live later life well. At MHA, reception teams help create safe, welcoming and well-organised homes.
 Rewards and benefits
 In addition to a competitive hourly rate, you will enjoy:
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 <li>28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)</li>
 <li>A strong pension scheme and life assurance</li>
 <li>Free DBS checks and uniforms (where applicable)</li>
 <li>Confidential counselling, chaplaincy support and access to our hardship fund</li>
 <li>Flexible options to buy or sell annual leave, plus family-friendly policies</li>
 <li>Discounts through the Blue Light Card, Health Service Discounts and the Vivup app</li>
 <li>A full induction, ongoing training and development opportunities</li>
 <li>Long service awards to celebrate your contribution</li>
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 About the home
 Hall Grange care home in Croydon
 Hall Grange is a unique and characterful home where colleagues feel part of a close-knit community with a shared commitment to supporting older people. Its rich history and stunning surroundings create a special backdrop for meaningful work.
 Colleagues value the supportive team culture, where everyone works collaboratively to provide thoughtful, person-centred care. The home’s long-standing connection to the local community and MHA’s charitable foundations give colleagues a strong sense of purpose and pride.
 For job seekers looking for a role that blends heritage, compassion and teamwork, Hall Grange offers a meaningful and inspiring place to grow.
 For more information about the home, please click&nbsp;<a href="https://mha.org.uk/care-support/care-homes/hall-grange">here</a>
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Receptionist (Relief)

Receptionist (Relief) based at Hall Grange, Croyden

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